novasmith4527's profile - overview

Great service! I went to the Qatar Airways Aguadilla Office after having a problem when I was attempting to book flights on the website. The website wouldn't take my payment, and I was getting anxious because the cost was increasing rapidly. A friend suggested going by the office, and I'm so thankful I did. The employees were very polite and did not hurry me at all. One gentleman, Eduardo, was kind enough to go through the booking process with me. He discussed the various classes of fares with me and assisted me in selecting the optimum one for my requirements. I was impressed by how clear he was—he explained the fees, flight duration, layovers, and even the seat selection options to me. I did not feel rushed or bewildered even for a moment. What actually impressed me the most was the hospitality. Eduardo gave me water as we waited for the booking system to approve, and he also showed me some traveling tips on how to get around the airport in Doha, which is where I would have a long layover. This type of experience is the reason I will keep flying with Qatar Airways. The Aguadilla staff treated me like a valued customer, and they clearly enjoyed assisting people. The office is clean, simple to locate, and a serene environment to receive help. If you are having issues online or simply desire that added layer of personal service, don't hesitate to visit in person. It was worth it.